Privacy Policy

Privacy Policy

Effective Date: [Insert Date]

1. Who We Are

This website is operated by 12DW Properties Ltd ("we", "us", or "our"). We are committed to protecting your personal information and being transparent about how we collect, use, and store it.

For the purposes of data protection law, we are the data controller.

Contact details:

Email: adamlang@12dwproperties.co.uk

Phone: 07921 818440 / 01293 222712

Company address: [Insert your registered business address]

2. Information We Collect

We may collect and process the following types of personal data:

Contact details – name, phone number, email address, postal address

Booking information – dates of stay, property preferences, payment details

Communication records – emails, messages, reviews, or feedback

Technical information – IP address, browser type, device identifiers

Marketing preferences – your choices for receiving marketing from us

3. How We Collect Your Data

We collect data in the following ways:

Directly from you when you make an enquiry, book accommodation, or contact us

Automatically when you use our website (e.g. through cookies)

From third-party platforms if you book through services like Airbnb, Booking.com, etc.

4. How We Use Your Information

We use your personal data to:

Process and manage your booking or enquiry

Communicate with you about your stay

Provide customer service and support

Improve our services and website

Send you marketing communications (with your consent)

Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under data protection law, we rely on the following lawful bases:

Contract – to provide the services you request

Consent – when you opt in to marketing

Legal obligation – to meet our regulatory and tax requirements

Legitimate interests – to improve our services and manage the business

6. Sharing Your Data

We may share your data with:

Trusted third parties who help us deliver our services (e.g. cleaners, maintenance contractors)

Booking platforms and payment processors

Legal or regulatory authorities if required

We will never sell your personal data.

7. Data Retention

We will keep your data only as long as necessary for the purposes outlined above, including to meet legal, tax, or reporting requirements.

8. Your Rights

You have the right to:

Access your personal data

Correct inaccurate data

Request erasure of your data

Object to or restrict processing

Withdraw consent (where processing is based on consent)

Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at adamlang@12dwproperties.co.uk.

9. Cookies

Our website uses cookies to enhance user experience and analyse site traffic. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may include links to third-party websites (e.g. booking platforms). We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the effective date at the top.